1. Acceptance of Terms

Welcome to Crown & Step Fashions. By accessing and using our website and purchasing our products, you agree to be bound by these Terms of Service. If you do not agree to these Terms, please do not use our Site or services.

2. Use of Website

2.1 Authorized Use

Our Site is provided for personal, non-commercial use only. You agree to use the Site in compliance with all applicable laws and regulations in Kenya.

2.2 Prohibited Activities

You may not:

• Use the Site for any illegal or unauthorized purpose

• Damage, disable, overburden, or impair the Site

• Interfere with other users’ enjoyment of the Site

• Attempt to gain unauthorized access to any portion of the Site

• Use any automated systems or software to extract data from the Site

3. Products and Services

3.1 Product Range

We offer fashion accessories (sunglasses, luxury handbags, footwear including flat sandals, heels, and ankle boots) and premium human hair products including hair extensions and handmade crochet extensions.

3.2 Product Information

While we strive for accuracy, we do not guarantee that product descriptions, images, specifications, or other content on our Site are error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

3.3 Pricing

All prices are in Kenyan Shillings (KES) unless otherwise stated. We reserve the right to adjust prices at any time without prior notice. Prices do not include shipping and handling charges unless specifically indicated.

4. Orders and Payments

4.1 Order Process

• Selection of products

• Choice of shipping method (pickup, designated location pickup, or home delivery)

• Payment processing

• Order confirmation

• Shipment and delivery

4.2 Payment Methods

We accept:

• M-Pesa

• Various online payment systems

• Other payment methods as indicated on our Site

All payments are processed securely using SSL encryption and other security measures.

4.3 Order Acceptance

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

• Product unavailability

• Pricing errors

• Suspected fraudulent activity

• Inaccuracies in product information

If your order is cancelled after payment, we will issue a refund using your original payment method.

5. Shipping and Delivery

5.1 Shipping Options

• Designated location pickup

• Home delivery within Nairobi (via riders)

• Delivery to other counties (via buses)

• Other shipping methods as specified

5.2 Delivery Times

We process and ship orders promptly, but delivery times may vary depending on your location and selected shipping method. We are not responsible for delays caused by shipping carriers or other third parties.

5.3 Order Tracking

Tracking information may be provided when available.

6. Returns and Exchanges

6.1 Return Policy

We accept returns and exchanges within the specified timeframe as outlined in our Return Policy, which is available on our Site. Items must be in original condition with all tags attached. Clear return instructions will be provided with your order.

6.2 Refunds

Refunds will be issued using the original payment method, less any applicable restocking fees or shipping charges as outlined in our Return Policy.

7. Promotions and Discounts

From time to time, we may offer promotions, discounts, or special offers. These are subject to specific terms and conditions stated at the time of the offer. We reserve the right to modify or cancel promotions at any time.

8. Intellectual Property

8.1 Ownership

All content on the Site, including but not limited to text, graphics, logos, images, and software, is the property of Crown & Step Fashions or its content suppliers and is protected by Kenyan and international copyright and intellectual property laws.

8.2 Restrictions

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any content from our Site without our express written permission.

9. Third-Party Links

Our Site may contain links to third-party websites. These links are provided for convenience only. We do not endorse or assume responsibility for the content, privacy policies, or practices of third-party websites.

10. Limitation of Liability

To the maximum extent permitted by Kenyan law, Crown & Step Fashions shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from:

• Your use of the Site

• Any products purchased through the Site

• Unauthorized access to or alteration of your transmissions or data

11. Indemnification

You agree to indemnify, defend, and hold harmless Crown & Step Fashions and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses arising from:

• Your use of the Site

• Your violation of these Terms

• Your violation of any rights of any third party

12. Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Kenya, without regard to its conflict of law principles.

13.2 Dispute Resolution

Any disputes arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts located in Kenya.

14. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will update the “Last Updated” date at the bottom of these Terms. Your continued use of the Site following any changes constitutes your acceptance of the revised Terms.

15. Customer Support

For assistance, please contact us through:

• Email:crownandstep@gmail.com

• Phone: +254 700 20 3546

• WhatsApp: +254 700 20 3546

Note: These Terms of Service constitute the entire agreement between you and Crown & Step Fashions regarding your use of the Site and supersede all prior agreements and understandings. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.