1. Introduction

Crown & Step Fashions values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.crownandstep.com or make purchases from us.

By accessing or using our services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Create an account

• Place an order

• Subscribe to our newsletter

• Contact customer service

• Participate in contests or promotions

• Leave reviews or comments

This information may include:

• Name and contact details (email, phone number, address)

• Billing and shipping information

• Account credentials (username and password)

• Payment information

• Communication preferences

• Demographic information (optional)

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information, including:

• IP address and device information

• Browser type and operating system

• Referring URLs and pages visited

• Clickstream data and browsing patterns

• Geolocation data (with your consent)

• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from:

• Social media platforms (when you log in via social media)

• Payment processors

• Shipping carriers

• Marketing partners

• Publicly available sources

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Order Processing and Fulfillment

• Process and ship your orders

• Send order confirmations and updates

• Handle returns and exchanges

• Provide customer support

3.2 Account Management

• Create and maintain your account

• Enable single sign-on across devices

• Secure your account and prevent fraud

3.3 Communication

• Send transactional emails (order updates, shipping notifications)

• Respond to customer inquiries

• Send marketing communications (with your consent)

• Notify you about promotions and new products

3.4 Personalization and Improvement

• Personalize your shopping experience

• Recommend products based on your preferences

• Improve our website and services

• Conduct market research and analysis

3.5 Legal and Security Purposes

• Comply with legal obligations

• Protect against fraud and unauthorized transactions

• Enforce our Terms of Service

• Resolve disputes

4. Cookies and Tracking Technologies

4.1 What We Use

We use cookies, web beacons, pixel tags, and similar technologies to:

• Remember your preferences and settings

• Keep items in your shopping cart

• Analyze website traffic and usage

• Deliver targeted advertising

• Measure advertising effectiveness

4.2 Types of Cookies

• Essential Cookies: Required for basic website functionality

• Performance Cookies: Help us understand how visitors interact with our website

• Functional Cookies: Remember your preferences and choices

• Targeting/Advertising Cookies: Used to deliver relevant advertisements

4.3 Third-Party Tracking

We work with third-party partners such as:

• Google Analytics (for website analytics)

• Google Ads (for advertising)

• Social media platforms (for advertising and analytics)

• Payment processors

These third parties may use their own tracking technologies to collect information about your online activities across different websites.

4.4 Your Cookie Choices

Most web browsers allow you to control cookies through their settings. You can:

• Block or delete cookies

• Set preferences for certain websites

• Opt out of targeted advertising

Note that disabling cookies may limit your ability to use certain features of our website.

5. How We Share Your Information

5.1 Service Providers

We share your information with trusted third-party service providers who assist us with:

• Payment processing

• Order fulfillment and shipping

• Website hosting and maintenance

• Customer service

• Marketing and advertising

• Data analytics

5.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes

• Protect our rights and property

• Prevent fraud or security issues

• Protect the safety of our users or the public

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

6. Data Security

6.1 Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL encryption for data transmission

• Secure servers and firewalls

• Regular security assessments

• Employee training on data protection

• Access controls and authentication

6.2 Payment Security

We use industry-standard payment processors and do not store complete payment card information on our servers.

6.3 Your Responsibilities

To help protect your information:

• Keep your account password confidential

• Log out of shared devices

• Notify us immediately of any unauthorized account activity

6.4 Secure Shopping Guarantee

We guarantee that every transaction you make on www.crownandstep.com will be 100% safe. We use Secure Socket Layer (SSL) encryption to protect your order information.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes for which it was collected

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

Typical retention periods:

• Account information: As long as your account is active

• Transaction records: 7 years (for tax and legal compliance)

• Marketing preferences: Until you opt out

• Customer service communications: 3 years

8. Your Rights and Choices

8.1 Access and Correction

You have the right to:

• Access the personal information we hold about you

• Correct inaccurate information

• Request deletion of your information (subject to legal limitations)

8.2 Marketing Communications

You can opt out of marketing communications by:

• Clicking “unsubscribe” in any marketing email

• Updating your preferences in your account settings

• Contacting us directly

8.3 Account Management

You can:

• Update your account information

• Close your account

• Request a copy of your data

8.4 Do Not Track

Our website does not currently respond to “Do Not Track” signals from browsers.

9. International Data Transfers

Our website is operated in Kenya. If you are located outside Kenya, please be aware that your information may be transferred to, stored, and processed in Kenya, where data protection laws may differ from those in your country.

10. Children’s Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of other websites. We encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy periodically. When we make changes, we will:

• Update the “Last Updated” date

• Post the revised policy on our website

• Notify you of significant changes (where required by law)

We encourage you to review this policy regularly to stay informed about how we protect your information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: crownandstep@gmail.com
Phone: +254 700 203 546 
Address: Nairobi – Kenya

14. Governing Law

This Privacy Policy is governed by the laws of Kenya. Any disputes relating to this policy shall be resolved in the courts of Kenya.

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By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

Last updated: 2 Jan 2026