FAQ
How do i Contact you
Our phone number is (+254) 700203546. We are available on call, WhatsApp and DM, during our business hours,
Mon – Satur: 8.00am-6.00pm
What shipping methods do you offer?
- We offer delivery services within Nairobi using our delivery guy. Delivery times vary depending on the delivery address and usually take a few hours once the order is confirmed.
- For orders outside Nairobi, we use third party couriers, e.g G4S, Pickup Mtaani, Wells Fargo, Easy Coach, and saccos to deliver
What are your delivery charges?
- Price Vary according to location. Delivery charges are calculated at checkout.
- We charge kes200 – Ksh500 for deliveries outside Nairobi to other towns via third-party buses. However, this fee may change if the client opts for Wells Fargo.
- Please note that delivery times may vary depending on the location and other factors such as road conditions and availability of transport.
Are your shoes a perfect fit?
- When it comes to shoe sizing, we try to keep our sizes consistent. However, there are a number of factors that can affect the sizing of our shoes, including design and inner sole padding. As a result, we may switch the size ordered if we feel it may be the perfect fit.
- For orders within Nairobi, our team may deliver two sizes for you to try
Do you take Phone Orders?
- To get assistance with your order, please reach out to our team during business hours at (+254) 700203546.
- We are happy to help you with any questions or concerns you may have. If you need to update your order or request a change, please let us know as soon as possible so we can assist you
What forms of payment do you accept?
- We accept Mpesa Payments via Send Money [+254 700 20 3546]
- Pay upon delivery options available if your within Nairobi and its environs
Can I change my order?
- Yes, we allow changes to an order before delivery or exchanges of shoes after purchase within our return period of 4 days. However, the shoes must be unworn and in the same state as purchased.
- If you need to make a change to your order or request an exchange, please contact our team during business hours at (+254) 700203546.