FAQ
How do i Contact you
Our phone number is (+254) 700203546 and (+254)740710581. We are available on call, WhatsApp and DM, during our business hours,
Mon – Fri: 8.30am-8.00pm Satur: 9.00am – 06.00pm
What shipping methods do you offer?
- We offer delivery services within Nairobi using our delivery bikes. Delivery times vary depending on the delivery address and usually take a few hours once the order is confirmed.
- For orders outside Nairobi, we use third party couriers, e.g G4S, Pickup Mtaani Wells Fargo, Easy Coach, and saccos to deliver
What are your delivery charges?
- Price Vary according to location. Delivery charges are calculated at checkout.
- We charge Ksh500 for deliveries outside Nairobi to other towns via third-party buses. However, this fee may change if the client opts for Wells Fargo. Please note that delivery times may vary depending on the location and other factors such as road conditions and availability of transport.
Are your shoes a perfect fit?
- When it comes to shoe sizing, we try to keep our sizes consistent. However, there are a number of factors that can affect the sizing of our shoes, including design and inner sole padding. As a result, we may switch the size ordered if we feel it may be the perfect fit.
- For orders within Nairobi, our team may deliver two sizes for you to try
Do you take Phone Orders?
- To get assistance with your order, please reach out to our team during business hours at (+254) 700203546 and (+254) 740710581.
- We are happy to help you with any questions or concerns you may have. If you need to update your order or request a change, please let us know as soon as possible so we can assist you
What forms of payment do you accept?
- We accept Mpesa Payments via our Till Buy Goods and Services
4134 552 - Pay upon delivery options available if your within Nairobi and its environs
Can I change my order?
- Yes, we allow changes to an order before delivery or exchanges of shoes after purchase within our return period of 4 days. However, the shoes must be unworn and in the same state as purchased.
- If you need to make a change to your order or request an exchange, please contact our team during business hours at (+254) 700203546 and (+254) 740710581
