At Crown and Step, we don’t just offer products; we provide a gateway to a profound sense of belonging. Our primary objective is to be the guiding light on your fashion journey, ushering you into a realm where style isn’t just a choice but a powerful statement. Every customer becomes an integral part of our vibrant community, sharing in the experience of self-expression through our exquisite collection of women’s footwear and premium human hair wigs. Recognizing the pivotal role of our storage duration policy, we emphasize transparency, effective risk management, and cost-effectiveness to ensure a seamless and enriching shopping experience for all.

Storage Duration

In adherence to our commitment to customer satisfaction, our storage duration policy allows a maximum period of 14 days. This timeframe provides customers with ample opportunity to collect their cherished purchases at their convenience, striking a balance between flexibility and operational efficiency.

Collaboration for Overstay Threshold

In collaboration with our clients, we define an overstay threshold that permits a maximum duration of 7 days beyond the agreed storage period. Clear communication regarding penalties for overstay will be provided to clients in advance. We believe in working together with our customers to ensure a mutually beneficial shopping experience.

Requesting Extensions

Clients anticipating extensions beyond the agreed storage duration are encouraged to submit extension requests in advance. Each request will be considered on a case-by-case basis, subject to space availability, risk assessment, and any related costs. We strive to accommodate reasonable extension requests while maintaining efficient operations.

Consequences for Unreachable Clients

In instances where clients are unreachable or fail to collect their orders within the stipulated storage duration, certain measures will be implemented:

1. The items will be resold to manage inventory efficiently.
2. Upon the client’s communication, a new order will be placed. If pricing has changed, the client will be billed accordingly.
3. A total fee of Ksh. 400 will be applied for the storage of the previous order and the processing of the new order.
4. It’s important to note that NO REFUNDS will be issued for any resold products, emphasizing the importance of timely communication and order retrieval.

At Crown and Step, we value our customers and strive to offer exceptional service. By adhering to our storage duration policy, we aim to maintain product availability and ensure a positive shopping experience for all. Thank you for being part of our vibrant community where style is celebrated.