To ensure that your package is properly delivered and that you receive your package within the time frames we advertise see at checkout, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

Domestic Shipping

We offer delivery within Nairobi and nationwide in Kenya. For deliveries within Nairobi, we have a cash on delivery option or payment via our MPESA SEND MONEY: +254 700 20 3546, we also use pick up mtaani, where there is designated location you should pick your items .For deliveries outside of Nairobi, we offer MPESA payment prior to delivery only. We issue a tracking confirmation code and offer delivery services via the preferred courier service.

Express Delivery

Crown and Step Fashions offers express delivery from Monday to Saturday, between 8am and 6:00pm.

Shipment  of  ‘IN STOCK’ Items

The table below displays the anticipated timeframe for the delivery of your Crown and Step Fashions order, encompassing both processing and transit times.