Terms of Service
Terms and Conditions
Welcome to Crown & Step Fashions – Your Premier Destination for Fashion Accessories, premium Human Hair and Hair Extensions. Before you embark on your shopping journey, we kindly request that you thoroughly review the following comprehensive Terms of Service. By accessing and utilizing our website, you acknowledge and agree to be bound by these terms. Your continued use of the site signifies your acceptance of the conditions outlined herein.
Use of Website
Our website is intended for personal, non-commercial use only. You may not use our website for any illegal or unauthorized purpose, and you agree to comply with all applicable laws and regulations. You may not use our website in any manner that could damage, disable, overburden, or impair our website or interfere with any other party’s use and enjoyment of our website.
Product Information and Pricing
At Crown & Step Fashions, we strive to provide accurate product information and pricing. While we make every effort to ensure error-free data, we reserve the right to correct any inaccuracies and update product details and pricing without prior notice. Users acknowledge that product availability and pricing may change, and we are not liable for any discrepancies.
Order Acceptance and Cancellation
We retain the right to refuse or cancel any order for various reasons, including product availability, pricing errors, or suspected fraudulent activity. In the event of order cancellation, a refund will be issued for any payment made. Users agree to abide by our order acceptance and cancellation policies.
Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Crown & Step Fashions and is protected by copyright and other intellectual property laws. Users may not use any content from our website without express written permission. Any unauthorized use of our intellectual property is strictly prohibited.
Links to Third-Party Websites
Crown & Step Fashions may provide links to third-party websites for user convenience. While we strive to ensure the quality of these links, we do not endorse or assume responsibility for the content or practices of any third-party websites. Users are encouraged to review the terms and conditions of any external sites they visit.
Limitation of Liability
Indemnification
Governing Law
Changes to These Terms and Conditions
Additional Service Information
Services:
Crown & Step Fashions offers a diverse range of fashion accessories and premium human hair products, including shoes, sunglasses, handbags, earrings, handmade crochet extensions and Premium Human Hair. Our products are designed to enhance your style and elevate your fashion experience.
Ordering Process:
Users can select from various shipping options, including pickup, designated location pickup, or home delivery. All orders are processed and shipped promptly by Crown & Step Fashions to ensure a seamless shopping experience.
Payment Options:
We accept a variety of payment methods, including M-Pesa and other online payment systems, to provide users with convenient and secure transactions. SSL encryption and other security measures are employed to safeguard customer payment information.
Shipping and Delivery:
Crown & Step Fashions offers flexible shipping options, including pickup, buses for other counties, and riders for delivery within Nairobi. We partner with reliable shipping carriers to ensure timely delivery, and users can track their orders for added convenience.
Customer Support:
Our dedicated customer support team is available via email, phone, live chat, or WhatsApp to assist users with order inquiries, product information, and any concerns they may have. We are committed to providing exceptional customer service and ensuring a positive shopping experience.
Promotions and Discounts:
Users can enjoy regular promotions, discounts, and special offers on our products, subject to specific terms and conditions. These promotions are designed to provide added value and savings to our customers, enhancing their shopping experience.
Returns and Exchanges:
Crown & Step Fashions has a comprehensive return policy that allows users to return or exchange purchases within a specified timeframe. Clear instructions and guidelines are provided to facilitate a smooth and hassle-free process, ensuring customer satisfaction.
Privacy Policy:
We prioritize customer privacy and data security at Crown & Step Fashions. Our privacy policy outlines our data collection practices, usage policies, and security measures to protect user information. We are committed to maintaining the confidentiality and integrity of user data.
