At Crown & Step Fashions, our foremost priority is ensuring your complete satisfaction with every purchase. We understand that circumstances may arise where you need to return or exchange an item, and we have crafted our policies to accommodate your needs seamlessly.

Return Policy

Should you find that the product you received differs from your order, rest assured that you have a window of four (4) days to initiate a return. To qualify, the product must be unused and in the pristine condition in which it was received, complete with its original packaging and tags. This return policy is designed to ensure that you have ample time to assess your purchase and make any necessary adjustments

Exchange Policy for Crown and Step

If you are dissatisfied with your online purchase, our store facilitates a straightforward exchange process within four (4) days of the purchase date. To qualify for an exchange, items must remain unworn, unwashed, and returned in their original, unaltered condition. If you find the need to make a change, you have the flexibility to exchange your product within the initial four (4) days. Beyond this timeframe, kindly place a new order for the desired item. Our exchange policy is designed to provide you with the flexibility to adjust your purchase to better suit your needs.

Contact Information for Returns and Exchanges:

To initiate any returns, we encourage you to reach out to our dedicated customer care service at 0700203546 or via email at support@crownandstep.com. This contact will grant you the necessary authorization to proceed. All returns should be meticulously packaged to mitigate the risk of damage during transit. Use the original postal packaging or find a suitable alternative. For packaging, please refrain from employing the shoebox. We strongly advise opting for postage with tracking and insurance to safeguard against any potential loss or damage during the return journey. Crown and Step disclaims responsibility for returns lost or damaged during transit.

Refund and Exchange Details

It is imperative to note that all returned items must be unused, retaining their original packaging and tags. Refunds will be processed to the original form of payment, with shipping costs deducted. Exchanges are available for items of equal or lesser value. The responsibility of mailing the items back to us lies with you.

Customer Satisfaction:

At Crown & Step Fashions, we aspire for your utmost satisfaction with every purchase. Should any questions or concerns arise, we encourage you to reach out to us promptly. We trust that your experience with Crown & Step Fashions is enjoyable, and we remain at your disposal to address any queries you may have. Our commitment extends beyond providing exceptional products; we aim to deliver a shopping experience that reflects our dedication to customer satisfaction. Thank you for choosing Crown & Step Fashions.