Welcome to Crown & Step Fashions, your premier destination for fashion and style. We are committed to protecting the privacy of the personal information collected on or in connection with our website. This Online Privacy Policy applies to all Crown & Step Fashions websites displaying or linking to this policy. Please note that this policy pertains to data collected by Crown & Step Fashions through its websites and services that feature these terms. It does not extend to other Crown & Step Fashions sites or products with their individual privacy policies. By visiting our website, you are accepting the practices explained in this policy. If you disagree with the terms of this policy, kindly refrain from using the website.

Data Collection and Storage

Our privacy policy is straightforward: with a few exceptions detailed below, we do not sell, trade, rent, or disclose your personal information to any external entity apart from Crown & Step Fashions. Our guiding principle in designing this website is to limit the information we collect from you and share about you. We collect and store information you provide to our website, such as your name, billing address, shipping address, email address, and telephone number. If you create an account, we will request your name, email address, and password. When signing up for an account, you may also choose to provide additional information, such as your telephone number, gender, personal preferences, and social identifier if you opt to sign in via social media.

Subscribing to our newsletter results in the collection of your email address and zip code. If you opt-in to receive text messages, we collect your mobile number. You can unsubscribe at any time by following the instructions in each newsletter or linked to each text message. We also collect and store your geolocation information.In some sections of the website, personal information may be collected when you knowingly provide such information, e.g., community postings (e.g., chat or bulletin boards), suggestions, or customer service requests. When we organize a contest or sweepstakes related to our website, specific rules accompany each one, explaining how the information collected for entry will be used and disclosed, if different from what’s described in this policy. Personal information is gathered only when voluntarily submitted to our sponsors or us.

While using our website, we may collect certain information about your usage through traffic data. We automatically collect and store certain additional information each time you interact with our website. This includes data on customer traffic patterns and site usage. This information is used to analyze and enhance our website, offer customers a fulfilling shopping experience, and customize the website, our communications with you, and your shopping experience.

Use of Cookies, Advertising, and Online Tracking

We utilize cookies, which are files stored on your computer’s hard drive by your browser to identify account holders and enhance their shopping experience. Cookies also enable us to retain selections in a shopping cart if you leave the website without checking out and to send you reminder emails about your shopping orders and other opportunities. While most browsers accept cookies by default, they can be disabled if desired. However, we recommend leaving cookies enabled for a better shopping experience. Occasionally, you may receive cookies from companies advertising on our behalf to personalize the ads for goods and services shown to you. We have no control over these cookies, and they are not governed by our website. Third-party companies, including Google Analytics and Google Adwords,  are employed to measure and target ads based on your interests. These third-party entities may use cookies, web beacons, pixel tags, and similar technologies to collect and utilize information regarding your interactions with us on our website and across the internet. This Tracking Data is employed to display ads for Crown & Step Fashions and other companies when you visit our website or other sites.

Use of Your Personal Information

We may use your personal information to deliver products and services that you’ve requested or ordered, process and ship orders, offer customer service, provide additional services, and personalize the website, our communications, and your shopping experience. For instance, creating a Crown & Step Fashions account allows you to log in from any location and on any device. This global single sign-on enables Crown & Step Fashions systems to recognize you wherever you are, eliminating the need to register again if you sign in from a different country. Your information may also be used to inform you about sales, new products, site features, special offers, and personalized offers based on your location, unless you’ve opted not to receive promotional communications. The information we collect may be combined with data from other companies within Crown & Step Fashions and from external sources. We may also merge this information with other data collected as you engage with our brand through apps, social media, and marketing messages.

Protecting Personal Information

Security is paramount in our commitment to serving you. Personal information collected on our website is stored in secure operating environments inaccessible to the public. Only employees and service providers requiring access to personal information for their roles are granted permission, each subject to confidentiality obligations. Secure Sockets Layer (SSL) software is used for secure information encryption during transmission. If you place an order through our website, you will be prompted to create an account and provide an email address and password. To safeguard your personal information, please be cautious about sharing your password. If you wish to cancel your account or become aware of any password loss, theft, or unauthorized use, please contact Customer Service. For further details, please refer to the “How to Contact Us” section at the end of this policy. While we endeavor to protect your personal information upon receipt, it’s essential to note that no data transmission over the internet or any other public network can guarantee 100% security.

Queries About Privacy

This policy will be updated as necessary to align with changes in our services and customer feedback. When modifications are made, we will update the “last updated date” at the bottom. Significant changes to this policy or the way Crown & Step Fashions uses your personal information will be communicated through prominent notices prior to implementing the change. We encourage you to periodically review this policy to stay informed about how Crown & Step Fashions protects your information.

For questions or comments regarding our privacy practices, please contact us via email at support@crownandstep.com.

Secure Shopping Guarantee

We employ the industry-standard encryption protocol Secure Socket Layer (SSL) to secure your order information. We have established a Secure Shopping Guarantee for all transactions on www.crownandstep.com. If you have further questions about our policy, you can contact our Customer Service representatives at +254 700203546 or +254 740710581 or send an email to support@crownandstep.com.

Last updated: 4 Sept 2024